Your personal information
This privacy policy explains how we collect and process your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you and the choices you make about the marketing you want us to send to you.
This version was last updated on 20.05.2026. Your use of our website and services will be subject to the most current version of this privacy policy posted on our website at the time of your use. We recommend that you check the website from time to time to inform yourself of any changes in this policy or any of our other terms, and you are solely responsible for reviewing and becoming familiar with any modifications to this privacy policy.
We may collect personal information about you in the following ways:
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity data – name, username and date of birth
Contact data – billing address, email address or telephone numbers
Financial data – bank account and payment card details
Transaction data – details about payments to and from you
Technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
Profile data - your username and password, your preferences, feedback and survey responses
Usage data – information about how you use our website and services
Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences
To improve Customer Service and Website – Information you provide helps us respond to your customer requests and support your day to day needs. We might need your input to help us develop the layout of our website to ensure that our site is as enjoyable and useful as possible.
To improve Marketing and Promotions – We and our third-party partners may use personal information to give you updates on news, special offers, promotions, products or services of interest. You can ask us to stop sending you marketing messages at any time – you just need to contact us or use the opt-out links on any marketing message sent to you. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing services or any other transaction between you and us.
To Communicate with you more efficiently – We may use your email address to send you information and updates regarding your membership details.
To personalize the user experience – We may use the information to understand how you use the services and resources we provide both in center and website.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
7. Data Retention, Deletion & Your Right to Erasure
We retain your personal data only for as long as necessary to provide you with our services and to fulfil the purposes set out in this policy. The following retention periods apply:
Account & profile data (name, email, contact details): For the duration of your active account, plus up to 12 months after account closure or last active session.
Transaction & payment records: Up to 7 years, as required by UAE Federal Tax Authority regulations.
Class booking & attendance history: Up to 12 months after your last booking or account closure.
Marketing preferences: Until you withdraw consent or request deletion.
App usage & technical data (device ID, IP address, cookies): Up to 12 months from collection.
CCTV footage: Up to 14 days unless required for an active investigation.
How to request deletion of your data
You have the right to request that we delete the personal data we hold about you. You can submit a deletion request in any of the following ways:
Email request: Send an email to DIFC@1rebel.com with the subject line "Data Deletion Request". Please include your full name and the email address associated with your account.
In person: Visit 1Rebel UAE studio and speak to a member of staff, who will submit the request on your behalf.
What happens after you request deletion
1. We will acknowledge your request within 5 business days.
2. We will verify your identity to protect your data from unauthorised deletion requests.
3. Your account and personal data will be deleted within 30 days of verification, except where we are required by law to retain certain records (for example, financial records under UAE tax law).
4. We will confirm in writing once your data has been deleted. Where any data must be retained for legal reasons, we will inform you of what is retained and why.
Please note: deleting your account will result in the permanent loss of your booking history, any unused class credits, and membership benefits. This action cannot be undone.
Automatic data deletion
If you have any questions about how we retain or delete your data, please contact our data privacy team at difc@1rebel.com
8. How you can contact us:
You can contact us by email at DIFC@1Rebel.com.
