FAQs

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WE HAVE THE ANSWERS

THE CLUB

THE SESSIONS

BOOK SESSIONS

BUY SESSIONS

MEMBERSHIPS

CANCELLATIONS

BILLING

INJURY AND PREGNANCY

OTHER

FAQS

WE HAVE THE ANSWERS

THE CLUB

01. Where are you located?

02. What are you're opening hours?

03. Do you have lockers?

04. Are there showers?

05. What do I need to bring?

06. What do you provide?

07. Is there food and drinks available to buy?

08. Is there parking?

09. Do you have disabled access?

THE SESSIONS

01. What kind of sessions do you offer?

02. Tell me about Reshape

03. Tell me about Ride

04. Tell me about Small Group Training

05. Tell me about the Open Gym

06. I’ve not done HIIT before or I don't feel very fit, will I be ok?

07. Do I need to bring my own kit?

08. Will the trainer shout at me?

09. What happens if I'm late for a session?

10. Do you offer private sessions for groups?

BOOK SESSIONS

01. How do I book a session?

02. How far in advance can I book?

03. How do I add myself to the waitlist?

04. What are standby spots?

05. How do standby spots work?

06. What's the difference between waitlist and standby?

07. Can I transfer a booked session to a friend if I can’t attend?

08. Can I go next to my friend in a class?

BUY SESSIONS

01. How do I buy a session?

02. What’s the difference between a package and a membership?

03. Can I extend the expiry on my package?

MEMBERSHIPS

01. Can I top up my membership with additional sessions?

02. Can I freeze my membership?

03. Can I rollover sessions?

04. How do I cancel my membership?

05. Can I terminate my membership?

06. Can I cancel my membership and re-buy?

CANCELLATIONS

01. Can I cancel a session?

02. What happens if I don’t show up?

BILLING

01. When am I charged?

02. Can I get a refund?

03. What is payment failure?

INJURY AND PREGNANCY

01. I have an injury, can I train?

02. Can I train during my first trimester?

03. Can I train during my second trimester?

04. Can I train during my third trimester?

OTHER

01. How can I get a job with you?